I've had enough

I submitted my phone for repairs last year October and I only got it back this year January after receivingy phone I had to wait because when they delivered my phone, the sim slot was missing therefore I had to wait for a week for them to deliver it. When I got home with my phone I found out that the insurers damaged my front camera so I had to submit it back for repairs.

I called them twice today, the first time around someone picked up and transferred my call, the second lady picked up and she also transferred my call somewhere where it rang with no answer. I spent 30 minutes holding for assistance until the call hanged itself up. I called the second time which I was holding for 20 minutes and no one assisted me.

The service I'm receiving in this company is very poor. I need my phone, I'm paying for a phone which I'm not even using for the past 4 months now.