Its been a full Month, no feedback on Insurance Payout

<p>I have tablet Insurance claim (Game Imsurance) on 29 June 2016, sent in documantation on 01 July 2016. Called after a week, was told I will get an feed back tomorrow. every time I called from then, I was told the same thing "you will get feed back by tomorrow". They have debitted my account for their premium on 25 July, for the same device that I do not have, nor sure they will pay out at the end</p> <p> </p> <p>Today the one agent said it may take up to 60 days, for the feedback, and obviously may take more months for the actuall replacement of the device, while the keep debitting for their premiums.</p> <p> </p> <p>Why are these guys giving us these run arround?</p>