Is there only one staff member

I called last weak to find out how much my excess would be when I was told that they don't see my insurance.<br> I was told that they will get back to me as they need to listen to voice recordings. This has been since Wednesday last week. <br> <br> In the mean time I have made a lot of calls always to be placed on hold for 20 minutes and longer. HOW DOES THIS WORK.<br> <br> After complaining to Cell C I received emails from Natasha Carr to say they are escalating the complaint, Number 24329. Ref No CC/Fin 71737.<br> Thank you CellC for trying to help.<br> Once again no further response.<br> <br> Again this morning I was on line for over 35 minutes, after the first 18 minutes Masego tried to call her team leader, also a Masego Kuno, at 34 minutes I was told she'll call me back. I WISH<br> <br> I am at wits end now. Have never seen anything this bad and are shocked that CellC actualy advise people to ensure phones on this product. Nobody can take leave to try and sort out one claim.