Is Finrite ******** me??

Dear Finrite I need my phone back from you!!I am starting to doubt you guys, how is it possible that a company like yours is unable to handle such a simple case? I am APPALLED AND DISTURBED by this!! I have spoken to more than 8 consultants ever since reporting my phone all with inadequate information, all sending me from pillar to post. I have to keep repeating my story every time I call. Is this what I signed up for? really now?

"I reported a damaged phone on the 10th of January 2020, it was collected by RAM couriers on the 13th of Jan 2020. I have not been updated by Finrite ever since, they just wait for me to call in order for them to give me stories instead of just giving me a plain update on my case. I have to keep repeating my story every time I call. On the 21st of Jan I asked for a claim reference number but I was told the system is down. I was also told that they are waiting for Telkom to send them the latest copy of my invoice and that this is taking long. The agent asked me to forward them a copy of the invoice and I did that immediately after the call."