IRATE CUSTOMER!!!!

FINRITE IS EXTREMELY PATHETIC!!!

I've just sent the below mail to their Complaints Department....

Good day Team,

Please assist with urgent feedback on my cellphone claim.

The device should have been collected on Tuesday for an assessment. Thembani tried to get hold of me on Monday and I sent him a mail advising that I was in a meeting. He asked for alternative contact details which I provided and to date my phone has not been collected. This is rather PATHETIC AND HIGHLY FRUSTRATING because he does not provide prompt feedback.

I've been calling in since yesterday and a lady in the claims team advised that she will send him a mail so that he calls me back but that hasn't even happened.

I Called again TODAY and I spoke to a consultant by the name of LEBOGANG who told me that Thembani was on lunch and when I asked to speak to a manager the line surprisingly cut. Its strange that no one tried to call me back. AGAIN!! HORRIFIC SERVICE.

I need someone to collect the device as in yesterday before I take this up further.

Urgent feedback to be provided before close of business TODAY!!!!!!

Paula. P