Insurance that fails customers

Took comprehensive insurance in my cellphone when I bought it, currently my claim has been approved. But the insurance department does not answer when being called. I went to vodacom for the last month, every second day. I spend al these days from 09:00 till 13:00. Still nothing happened. They claim insurance claims will be sorted with in 48 hours and has now been months. Vodacom insurance trough finrite is the worst case of delays and uncommitted promises. I paid my insurance but I am now paying with my everyday life. Seeing that I have to sit half of my days at a store with no luck