Insurance that doesn't work

<p>I purchased a phone early this year at game store and took out an insurance for it with Finrite Administrators.Months later I lost my phone and put in a claim to Finrite and then paid the excess on the 02 September 2016.A day later I called and was told the claim was approved and I should expect the cellphone to be delivered to me within 3-5 working days.On day five I called in to Finrite to check on the delivery but I was told that they failed to make the delivery because they couldn't find the address that I gave them.I was upset that they did not try to contact me to let me know of the problem in order to get it sorted so that they can be able to make the delivery.Instead I had to call in to then be told that the cellphone was returned.After giving them my address again I was told that I will have to wait for 3-5 working days for the courier.5 days later I called in and I was given an excuse that the model of the phone insured was not in stock.Again I was the one who had to call in to find out.I had run out of patience and asked if they can make arrangements for me to personally go and pick up the phone at a game store nearby.The consultant said she will put in the request with menlyn game store and then they will let me know in a day or two.They never got back to me with regards to that.I then had to call again to be told the very same excuse that the phone was still not in stock and I will have wait for another 3-5 working days.Today after five days of waiting and still no phone in hand,you can understand why I'm writing this review.I called in again today being 23 September 2016 I was told to wait again cause the phone is still not in stock.This goes to show how Finrite is unreliable as a service provider.They do not value their clients because otherwise I would have been made aware of the challenges they were experiencing.I would have not wasted my time and money calling their call centre where I had to wait for 15mins at some point just to talk to their consultant.I am upset and greatly disappointed in Finrite's service and lack of professionalism.</p>