Insurance or a ponsy scheme?

<p>Two months ago my mother "Leonorah Twalo" lost her phone which she bought in one of the TFG stores. She then reported her phone ****** and she went to Markhams in Cape Town, Golden Acre to enquire on the necessary information in order to claim. She was then advised to go to the police station and call MTN to block the phone and get the ITC nr. She did exactly as she was informed. </p> <p>We then submitted all the relevant documents and information at Markhams in Cape Town Golden Acre, we then recieved a call from the insurance company which happens to be Finrite confirming that they have recieved the documents, they then told her to wait as they were going to contact her regarding the above issue. </p> <p>Finrite never called back as promised until she had to contact them back, she was again advised to re-submit the same documents and was forced to go to the police station again and made another affidavit and called MTN again to request the ITC nr. We then again submitted as instructed by Finrite and Markham but since then she had not recieved any feedback from them.</p> <p>They have been constantly deducting the insurance money everymonth however, they failed to deliever the service. I believe this is taking advantage of elderly people and *****ing from them knowing very well that they are not well informed when it comes to such things. This is however known as *****ing money from people. </p> <p>She will not again submit these documents it is time consuming and we will not tolerate being made mockeries by an irresponsible company. </p> <p>I am expecting you to deliever as promised, our next step will be us taking this matter to the National Consumer Council (NCC) and we are not willing to wait for another week as we did our part as instructed by YOU twice already. </p> <p>You will contact her on the above numbers:</p> <p> ********** / ********** 340</p> <p> ********** 892 (mine)</p> <p>Herewith here ID number ********** 423080.</p> <p>We will be waiting for Prompt response</p> <p>Regards</p> <p>Yolanda, on behalf of my mother Leonorah Twalo</p>