INSURANCE FOR WHAT ! pathetic Service

I've taken out the Insurance at Game for my daughters handset,<br> I've registered my claim on 19.10.2015<br> <br> Numerous calls to the call center and after being on hold for the call to be answered for about 10 minutes ,<br> I have to explain the whole story from the start.My emails are being ignored be 4 agents.<br> <br> The hand set hasn't even been collected to date.<br> I feel so frustrated and angry in the horrible service.<br> ID: ***<br> My contact details - Should a miracle happen ***/ *** <br> <br> <br> <br>