insurance failed to repair and rreplace cellphone

Finrite is insurance that covers cellphone purchased at Truworth clothing shop. My cell phone was damaged i send to them via courier as requested by then since 2015 October 2015 , i dont have respond from when i contact them they telll me different stories . i contact them at *** and also at [Email Removed] and [Email Removed] , [Email Removed] but in vain .<br> <br> their services is very poor as i am not imformed about the wherabouts of my cellphone . Faulty Handset: Blackberry 9720 Serial Number (\the Equipment\"): *** "