Insurance claims at Finrite

Good day

I instituted a damaged cellphone claim at Foschini Tygervalley five weeks ago. The store assistance filled in a claim form and I signed it. I was asked to go back with the broken phone, and When I asked how will the evaluation be done if the phone does not go same time with the form I was told it is a process. 3 weeks down the line with no contact made with me, I made a follow up to the store and the store Assistant only told me then that I had to bring in the phone. When was I supposed to know if I did not follow up myself. Please note the time delay and that I as a customer I had to keep on phoning the store for an update of which there is no prompt answer, only she would call Finrite upon receiving my follow-up. I must say this process is tedious and embarrassing to me as a client , As a customer you get an update after you make your own follow-up call.

Today, I made another follow up call to the store, this time she could not tell me what exactly is the progress and the time that I have to wait and I decided to take the matter up to myself regarding my claim. I asked for the contact number so I can phone myself, this I what I got from the numbers I was given.

1st number ********** – incorrect when I called went back to the store and informed as such and was given; 2ND number ********** 763 – no answer just ringing final voice recorder not even finrite number. 3RD number – ********** – gone throught to Finrite Edgars and I was told its only for Edgars customer.

I am very disappointed with this, I mean if the store was doing follow ups on my claim they would have given me the correct contact number the first time, once again I am a Finrite insurance client who is Paying my premiums monthly without issued, and I don’t think I deserve this type of service. I hold a Foschini account and I have since bought 3 phones and all insured under Finrite.

I am currently feeling that Finrite Foschini/ is failing me as a customer an I am tempted to cancel the other insurances I hold with them and would rather run a risk out of my own accord instead of paying For a service that is not worthy to me.

The claims is for the following phone. Samsung J3 - IMEI number: ********** ********** 2 The Policy number is: IN ********** 00021

I am very unhappy with this treatment. Contact : ********** 324