Insurance claim-terrible service

My phone was ****** 27 August. I had it insured with FINRITE(telkom). After informing them of the ****** phone they requested some documents ( police report, IMEI number, etc) I compiled all these and sent it to them. They said they have received them and would give me feedback in 48 hours. They said claims take an average of 5 days to be resolved and that they would call me. But this was not enough for Finrite. Nobody called. After 6 days i called them, they said they will escalate and call me back. Again, nobody bothered to call. After chasing them up for a further week. The next consultant asked me to resedn my documents because thet never received them. I sent them immediately. After 2 days I got an sms saying my claim was approved and that i must pay excess of R700 plus.

I paid this.

After paying, I sent proof and called them again. I was told the claim was not approved because of missing information ( which I had laready sent 3 times!)and they said the sms was sent incorrectly and that they would escalate again.

I eventually received a phone on 02 OCTOBER....after lodging the claim on 27 AUGUST!!!! over a month later!

As if this was not enough, i received a faulty phone and requested they take it back and send me another one. after back and forth with them and them trying to get me to keep the phone, I only got a replacement on the 9th of October.

So finrite is DEFINITELY not my cup of tea!!