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Sinothando M

1 reviews | Active since May 2018

04 Feb 2019, 13:22

Insurance claim not being processed (I can't get ahold of anyone to give a status)

I have submitted an insurance claim in Newcastle however I am now in Johannesburg (Claim took longer that 2days) and I cant get a hold of Vodacom Newcastle! I literally call them twice every hour! they never pick up their calls. I tried calling them on ********** 029 and ********** 037.

Further to that I have tried to get ahold of the insurance company on the following numbers: - ********** 80 (Was directed to call the below number) - ********** (No answer!) - ********** 881(Receptionist.; Tiffany indicated that she will send my number to consultants to contact me)

I am not sure what to do anymore, how do I get ahold of anyone? I use my phone for business and this is becoming an inconvenience. I am a paying customer, I deserve better service than this. Upon reading the reviews, I saw that this is very common for Vodacom Newcastle. Your customers continuously complain about the phone not being answered but still nothing has been done about this? Stop treating us like this!

Please kindly provide a way forward on this matter. How do I get ahold of the relevant people? mainly Vodacom Newcastle Mall and Insurance company?!

Kind regards Thando Mazibuko

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Replies (4)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply04 Feb 2019, 13:23
Official
 
Dear Customer, 
Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query. 
Regards, 
Finrite Customer Experience Team 
SM
Sinothando M's update04 Feb 2019, 13:26
Reviewer Update
Please kindly contact me on ********** 036. My main number is not available due to your inconveniences!
SM
Sinothando M's update05 Feb 2019, 15:50
Reviewer Update
I am still waiting for someone to contact me? Please be professional! you cant say you will contact me shortly and 26 hours Iater I have not been contacted by anyone. Kind regards Thando Mazibuko ********** 036/ ********** 820
SM
Sinothando M's update12 Feb 2019, 12:47
Reviewer Update
I was promised a call which I still have not received! It has been 12 Days but still nothing has been done? You guys need to be transparent. what is going on? I need a phone. I can not function without a phone for 12 days, I need a GPS as the work I do is client based hence I travel all the time. You have really inconvenienced me! I still have no clue what is the reason for this immense delay? Surely the delay cant simply be caused by the fact that you changed insurance service providers, should you not have controls in place to ensure that the systems are in working condition. I can understand a delay for a few days but this is just extreme! out of I cant believe that you are okay with treating your customers in this manner! not even an update out of courtesy. I have continuously tried to call ********** ,that line has never been answered since Saturday(02 February 2019). How is possible that a call center is not operational for 10 days? take yourselves seriously. Kindly advise who should I call as I have exhausted all options.