Insurance Claim Not Being Processed For Over Three Weeks

<p>Good Day,</p> <p> </p> <p>I logged a claim with Finrite for my Cell C mobile three weeks ago. Firstly it was beyond difficult getting through to the call centre, I had to try for two days until I got through and even then the agents were beyond useless.</p> <p> </p> <p>I finally escalated my claim to the Complaints Department and have been in communication with a Natasha Carr. At first she seemed to be very helpful but a week later started avaoiding my calls and making promises she does not keep. I have just called their office to follow up once again on my claim and I am told she on a call and when I hold my call somehow keeps getting cut.</p> <p> </p> <p>The most annoying part of it all is that Finrite will be debiting my account again this week, and yet they are failing to provide me the service I am being charged for.</p> <p> </p> <p> </p>