Insurance claim not attended

Im apalled by their lack of service. I filed for a clam and have paid excess as per request. Its a month later and none of the emails I have sent have been responded to nor am I able to get through to their callcentre when I call. Initially with regards to my claim I was receiving responses 4-5days after emailing. Now with forwarding my proof of payment for the claim in question not a single response has been received. I am absolutely disappointed by finrite as they promptly collect their premiums each month.