Insurance claim

I am completely not happy infact I'm very angry with how I have been treated by your advisors. This is the second time. I am being told to pay R678. 87 because you system had an error for 3months canceled my insurance by mistake! And nobody has made contact with me at all not even once, to tell me that the system has canceled my insurance only now because I'm claiming I. Being told thing that are not even my fault. I never canceled nothing. Even the last time it was a hustle for Mr to get my phone and I was being over charged. I really need to speak to someone about this it's so frustrating its too much. The fact that I have to go through all this evertime I have a problem I am so so so very frustrated.