insurance claim

I must admit that I am sorely disappointed in your guys service... For my first claim and for the amount that I had to pay an excess for it seems that I Just can't get the value of my phone. Huawei Y7 Pro 2019 Black*** Huawei Y7 Pro 2019 Blue ***

I have been paying you guys and followed the rules, I expect the same principles to be followed as per your declaration.

*The insurer is liable to indemnify you for an loss, ****** or beyond economical repaired device with the same make and model you insured. Should the insured device no longer be available, the insurer will replace the insured item with a model of similar specification and value.

So please make a plan as the phones that you offered are all currently below the phone value. I already logged a complaint about this and still got no response since 26/11/2019. Further more "Kindly note the next available option is a Huawei Y9 Prime which you have to make a difference of R400 and premiums will automatically change to R119.00 pm." they expect me to pay more and yet I already paid an excess fee of R500 for my first claim.