Insurance claim

I lost my mobile phone in June. After being given the run around for over 4 months and made to submit numerous documents I was asked to pay an access fee of over R1000. I was promised that a replacement phone will be sent to me. After waiting for over 2 weeks, indeed a phone was delivered. But instead of a P10lite, I received a P9 lite. to which I was promised a replacement phone. I spoke to numerous people to find out what was the status, still that did not result in anything tangible. I then demanded to speak to a supervisor or manager. A one Ms Dianne Kruger assisted me and promised to call me back the same day to give me an update as the issue had been escalate. That never happened. I am still waiting for something to happen. Pathetic service. How does Telkom continue to do business with people who do not take their customers seriously? Who holds these companies accountable?

Maybe I should try consumer protection and see where it takes me