insurance claim

Hello I'm MRS ROSHNIE HARRY <br> I'd num ***<br> <br> I have an account with markhams<br> I lost my phone last month,in which I did all requirements due for insurance claim. <br> <br> Since then I was told I would be contacted for claim status.<br> I've been calling them since day one on my own expense.<br> Every time I call there's always some story about waiting for feedback or its been escalated. <br> <br> I was told on numerous occasions to call back next day or two days after for a definite response but still nothing. <br> <br> What's the use of having insurance if it's such a hassle. I'm without a phone cause of them. I do business and need my phone.<br> <br> I'm tired of being pushed from pillar to post for nothing. <br> I believe they are very ***********.<br> <br> I'd appreciate if you could help me. <br> Thanks you <br> R.HARRY