NC
Nicola C
1 reviews | Active since Aug 2020
20 Aug 2020, 08:05
Insurance cancellation request
I need assistance please as I’ve sent cancellations of insurance for my previous owned device after upgrading my contract in 2018 and that had only been cancelled in January this year after numerous calls at my own expense to your call centre. I have upgraded again 2 months ago and added my new device for insurance ., as per normal sent in the request for cancellation of my previously owned device again (that’s currently not covered by you since I removed my contract SIM card) and yet it has not been cancelled , no response at all and I am waiting to be reimbursed for the 18 months I continued to pay after requesting cancellation from you for a phone no longer covered by your insurance policy. Thank you
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Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
20 Aug 2020, 12:20 Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on ***
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on ***
Finrite Administrators (no longer in business)'s reply20 Aug 2020, 12:20
Official
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on ***
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on ***
NC
Nicola C's updateReviewer Update
25 Aug 2020, 06:24Thank you for investigating my inquiry , I am waiting patiently for your response , please keep in mind the 2nd charge amount was debited for my previously owned device again.
NC
Nicola C's update25 Aug 2020, 06:24
Reviewer Update
Thank you for investigating my inquiry , I am waiting patiently for your response , please keep in mind the 2nd charge amount was debited for my previously owned device again.