insurance

The sales people will promise you the world when they force you to take the insurance. I paid for my phone for the whole of 3 years together with their insurance. 3 months back I claimed for my phone to be repaired. Till at this day I haven't received my phone, they transferred me from department to department, using my own airtime. Made me drive to the store to collect my device, when I get there the only person in connection to my claim has been off and no one could assist but only him! When I call them and they realize it's me they hang up and don't answer anymore. The claim has been approved twice already and now when I go collect its been declined and I have to make extra payment on the excess fee which was not even part of the agreement and statements sent to me. I had to buy a new phone while I have a phone booked in for repairs. NEVER EVER WASTE YOUR TIME WITH FINRITE INSURANCE PLEASE