Inefficient admin and claim process. It has been over a month.

It has been exactly 1 month since I have submitted all the required documents and the turnaround time is meant to be 3 days from submission of documents yet I have not been contacted by Finrite. I call almost daily about my claim and from what I can gather from all the conflicting information from call centre agents, the hold up relates to an admin issue that Natasha Claasen is meant to have sorted out about 2 weeks ago. I have had numerous call centre agents say that they have escalated my issue with management however, nothing has been resolved and I call every single day.