Incorrect Billing

Hi there,<br> <br> I recently took my iPhone 5 in for screen repair at Edgars and when I visited my store about a week ago I was shown the fixed device but could not leave with it or pay excess as it was still NOT loaded on the system. Now, the store assistant had to call (you) finrite, make me wait for another 45 minutes before the phone was finally picked up only to be told that the amount would be loaded the following day. Thus making me return the following morning (wasting MY time, when I should have been at work) to check on the excess. <br> <br> I returned the following day was told the amount had still not been loaded. <br> <br> Yesterday I went to check on the device and its excess and it was loaded on the system as R1000!? Mind you, this was my first claim since you updated your pricing structure (without properly notifying us, the ones that actually PAY for the insurance, mind you) Could you please rectify this matter on your system? Besides it being **************** to pay R1000 for a repair excess when you pay monthly installments, I was genuinely incorrectly billed. Calling your call center doesn't assist much either. <br>