INCOMPITENT CUSTOMER SERVICE

After almost 2months with No feed back of my cell phone claim, on Saturday 30/09/2017I walked in at the Game store @Gateway shopping centre They referred me to their contact centre for Hollard/Finrite, I spoke to Veronica Mocwawa what a Disappointment, lack of professionalism very rude, I was on hold for 15minutes if not more before she could tell me That there was nothing else that she could do for me,I'm still confused how is she working at customer service. WORSE EXPERIENCE OF MY LIFE