*********** staff and **** service

i made a claim from my lost cellphone on the 02/01/2018 and sent the documents the next day..i called after the next day to check if the documents were recieved by finrite .i spoke to xoliswa who told me they are having a back log for usage however no one bothered to call and advise me of the delay..she promised to send me an email after 24 to 48 hours however am still waiting after a 2 weeks ...when i call them am using my own airtime they are too quick to debit my account but they are not helping me