*********** staff

Hi I have called on the 20th November with regards to my claim and the consultant advised me that you would call me back and I have since not received a call back from you. My phone was given for repairs on the 19th October ,today is the 22nd November and I still don’t have my phone back. This is really unacceptable , I have been paying for insurance and expect for these services to be provided. The consultant advised me that the claim form was only sent through yesterday when I called to follow up on my claim. This is inconveniencing me as its been over a month now and I need this resolved asap I have also noticed that the insurance has been captured incorrectly ,it supposed to be cellphone insurance but it reflects gadget insurance and its R94 instead of R74 Please can I have this rectified and extra funds reimbursed

I am not prepared to wait any longer for the phone to be repaired. Please kindly treat this as urgent.

Thanks Shantal