*********** Service

<p>Good Afternoon</p> <p>I have a cellphone insurance with your company. My device is not working and I took it to game stores so it could be taken in for repairs but I was told that they don't take cellphones I need to contact the call centre in order for my cellphone to be collected. before I could call I was contacted and requested to send a copy of my ID and address where my cellphone will be collected which was in July.</p> <p>I then had to follow up as no one was getting back to me and I was told that the matter has been escalated and my cellphone will be collected, which still hasn't happened.</p> <p>I called the contact centre on the 3rd of August to follow up AGAIN, and the lady who assisted me told me she has escalated the matter and I told her that is exactly what i was told the last time I called and she said the previous time it actually wasn't done but now it is. I asked her when my cellphone will be collected and she said on the 4th or the 7th of August.</p> <p>Till this day my cellphone has not been collected. What must happen now exactly? Cause every month you deduct money for an insurance which i'm benefiting nothing from at this present moment.</p> <p>I can't keep on wasting my resources following up every single week to be told the very same thing. This is absolutely unacceptable.</p>