*********** MANAGEMENT AND STAFF

On the 18 July 2018 we handed in my granddaughter's damaged tab. When we called Finrite on the 06 August to follow up on the progress of the claim, since we have not heard from Jet Parow, we were informed that the Finrite had only received the phone on the 27 July, without any documentation. My daughter then visited the Jet store, where the cell phone consultant promised to follow up and get back to her by Friday 10 August. Needless to say, this has yet to happen. She was later informed that she needs to pay R100 excess fee. My daughter then phoned Finrite, where she spoke to the manager - Natalie or Natasha, who again told her about the R100 she needs to pay and asked for the banking details to be emailed to her, so she could make the payment. The call disconnected and to date, nobody has called back. When we returned to the Jet store in Parow, we were told by one of the cashiers to return on the 16 August, as the cell phone consultant who had initially assisted us, had already left work and that she was unfami**** with the process. It is now nearly a month later and still no progress, but insurance was religiously deducted EVERY MONTH......I need answers URGENTLY!!!!