incompetence and lazy staff

<p>I bought a tablet phone at game in November 2016 and the Hollard insurance sales rep advised me to take an insurance for the tablet which I did.</p> <p>The phone was damaged in December 2016 and I reported the matter to game and finrite asministrators. The device was then collected after I had made so many calls and sent emails.</p> <p>After the device was assessed I was informed that I will to pay an excess amount of R500 as I claimed before 3 months which I did pay during February 2017.</p> <p>I then received a call from Finrite contact centre on the 23 of February informing me that the device will be delivered to me within 3 to 5 working days</p> <p> </p> <p>I called finrite on 02-03-2017 to enquire why the device has not been delivered, the contact centre agent told me that ram (the delivery company) said I did not meet them at the gate to collect the device on the 27 of February 2017 which is something I do not understand as I did not receive a call from the delivery people telling me to come and collect the device at the gate.</p> <p>I called again on 02 March 2017 for feedback as the contact centre agent said he will come back to me but he didn't. I was on hold for more than 10 minutes and I didn't get assisted.</p> <p>The staff at finrite administrors don't answer the calls, they put you on hold for more than 10 minutes and if they do assist you, they will not call you back to give feedback.</p> <p>The delivery guy from ten **** and said I did not come to the gate to take the phone. The person didn't even call me on the 27 of February.</p> <p> </p> <p>I'm very disappointed with the service</p> <p> </p>