INCOMPETENCE

I have a Telkom cellphone contract insured through Finrite I’m sending this as I have exhausted all my options and I feel I do not know where to go from here. I didn’t want to take this path yet it seems as if I am being pushed towards it as I am being ignored and not answered.

I have received appalling services from day one I’ve been in contact with you. Since the 11.07.17 speaking to Kayleigh and receiving no feedback, bear in mind being told that I’ve been trying to be contacted is not good enough when there are other platforms of communication.

Then phoning again on the 03/08/17 consulting with Quinton who couldn’t grasp my query and told me he has been on leave and needs to settle in. We human I chose to ignore it, as he pleaded with me to trust in him to have a thorough look at my query and give me feedback. Waited and clearly he didn’t as he just sent me nothing but bank details, rep**** to his email and guess what I was ignored. (you can listen to the call)

Then I had to phone again on the 07/08/17 consulted with Thembani. He requested I email him my details and my request/query, so that it can be escalated. The very same thing that I did on the 11/07/17. I advised him I have already done that. He told me there is no such thing on your side. Eventually he traced it, personally I don’t think he knew what he was doing. He also asked me to trust him with my query and it will be looked into and give me feedback. I got the impression that my initial email was never considered or given any attention. Days passed and I just knew it, no reply. (you can listen to the call)

Then I had to phone again I spoke to Keyleigh, our conversation was a disaster. She had her guards up I had enough of the ******* services. For me as a client having to calm her down and the situation I was not pleased with. She gave me empty promises that till today no answer. (you can listen to the call)

Back and forth I can’t deal with anymore, the threats, no answers and no communication I can’t deal with that any longer either. I do know where to go after this yet I’m still dealing with you. Even through the bad services I have received. I have no issues with the business I still want to be your client for a very long time as I appreciate the service you provide for me and my family and friends.