IN***

I have never be so angry in my life regarding service level from consultant to supervisor appalling. I called yesterday I spoke to consultant Atiane and advices that my claim was approved and even right this moment oi can visit the store. I went today at Sportscene by Station Square and I was helped by Lebo she called FINRITE because they didn’t send them a form, she spoke to Sabelo Khumalo who was not paying attention to Lebo when she was calling the store code supposedly. He type the wrong code and the form was send to Mthata store by then he is busy saying refresh the system and I guess he was getting tired of holding with us then he HANGED UP on us. We waited 2 hours in the store for nothing my mom and I had to leave work, I had to drive us there to the store this TIME, PETROL and ENERGY wasted over an incompetence of a call centre agent. Then I had to call when I got back to work to get clarity that’s when I was told it was send to the wrong store. Again they don’t have telephone etiquette if you don’t believe me please pull Sabelo and Atiane as I have requested those recording with some supervisor I forgot his name but he said he will be escalating this call to the manager by the name LELANI. So I need you manager to listen to this call and revert back, they put you on hold without giving a reason why then a long PAUSE I dare you to listen to them. Only now this form was send to the right store according to supervisor so do you guys think it’s fair for us to leave our work again over this **** but I guess since we are at your mercy WE shall go to the shop it’s not like we pay for this service its HUGE favour you are doing us to give us this new phone. The service is pathetic from consultant to the Supervisor it’s really sad to have such people in CUSTOMER SERVICE as they are impatient and not attentive to us customers. As to who gave wrong number or right number it has nothing to do with me because I was escalating my call then I was told I must go complain to the store because it’s not FINRITE’s problem.

Regards Tshepo@***