I'm still waiting for my device

Hi I know this may not be the first time I writing a review on the very same company but I had no other choice. I go through this every time I make a claim. After paying an access fee in December I called to confirm if payment was recieved, the lady told me they did but I need to fill in some form which she sent and I filled it in and sent it back. Again I called to confirm receipt and it was confirmed. The lady told me I will get my device in 7 working days, the latest being the 6th of January 2020.

I've been calling since then and all I get it's their answering machine. I hold for 15 minutes every time still with no luck. While I'm holding, my air time runs out. Claiming with Finrite is always a nightmare. A month later I still don't have my phone. This is tiring honestly. Before I get my device I always have to take this route