LS
Lungile S
1 reviews | Active since Dec 2019
03 Dec 2019, 14:16
******* Debit going off my account after cancellation
I am so amazed as the poor quality of this call center. I have tried on numerous occasions to get someone to help me with no success. I have sent emails upon emails and no one every comes to me. I have called and the agents are unable to assist. This company is making Telkom look so unprofessional in all levels. I have requested for a manager to call me 4 months ago and to date I have not received that phone call. I would never recommend anyone to use their insurance as this company is just full of ********** activities and cannot help anyone.
Helpful (0)
Replies (9)0
Replies (9)
Finrite Administrators (no longer in business)'s replyOfficial
03 Dec 2019, 16:26Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply03 Dec 2019, 16:26
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
LS
Lungile S's updateReviewer Update
03 Dec 2019, 16:46Hi, When will that be as I have always been told the same thing over and over again. I just need your company to refund my money within 48 hours and nothing more.
LS
Lungile S's update03 Dec 2019, 16:46
Reviewer Update
Hi, When will that be as I have always been told the same thing over and over again. I just need your company to refund my money within 48 hours and nothing more.
Finrite Administrators (no longer in business)'s replyOfficial
04 Dec 2019, 09:07Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply04 Dec 2019, 09:07
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
LS
Lungile S's updateReviewer Update
10 Dec 2019, 13:47Hi, I was told last week Wednesday that my query was escalated to Telkom and should wait for 72 hours, which I believe has passed. I have sent your offices 3 emails since yesterday and still no feedback. Honestly, must I beg for my money to be paid to me. I strongly believe that I need to take this to the law. In order to save yourself a lot of energy and unwanted publicity, URGENTLY resolve is ISSUE
LS
Lungile S's update10 Dec 2019, 13:47
Reviewer Update
Hi, I was told last week Wednesday that my query was escalated to Telkom and should wait for 72 hours, which I believe has passed. I have sent your offices 3 emails since yesterday and still no feedback. Honestly, must I beg for my money to be paid to me. I strongly believe that I need to take this to the law. In order to save yourself a lot of energy and unwanted publicity, URGENTLY resolve is ISSUE
Finrite Administrators (no longer in business)'s replyOfficial
11 Dec 2019, 08:21Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply11 Dec 2019, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,Finrite Customer Experience Team
LS
Lungile S's updateReviewer Update
11 Dec 2019, 09:19I do not want to be called by your ********* agents, cause I'm in this situation due to them not doing they work. I have now been told to wait as Telkom has not responded to you. how is this my problem. CAN I HAVE MY MONEY BACK.
LS
Lungile S's update11 Dec 2019, 09:19
Reviewer Update
I do not want to be called by your ********* agents, cause I'm in this situation due to them not doing they work. I have now been told to wait as Telkom has not responded to you. how is this my problem. CAN I HAVE MY MONEY BACK.
LS
Lungile S's updateReviewer Update
20 Dec 2019, 11:38To date, I still have not received feedback on my query. I am really starting to get annoyed with you. I have sent follow up emails and no one seems to be taking me seriously.
LS
Lungile S's update20 Dec 2019, 11:38
Reviewer Update
To date, I still have not received feedback on my query. I am really starting to get annoyed with you. I have sent follow up emails and no one seems to be taking me seriously.
LS
Lungile S's updateReviewer Update
20 Dec 2019, 13:12I still await for your feedback, This is so unprofessional in so many levels.
I now require someone in higher management to personally contact me and advise me why does this company ***** people, I am not sure if Telkom knows what type of company they decided to work with that cheats people and ignores them.
I now require someone in higher management to personally contact me and advise me why does this company ***** people, I am not sure if Telkom knows what type of company they decided to work with that cheats people and ignores them.
LS
Lungile S's update20 Dec 2019, 13:12
Reviewer Update
I still await for your feedback, This is so unprofessional in so many levels.
I now require someone in higher management to personally contact me and advise me why does this company ***** people, I am not sure if Telkom knows what type of company they decided to work with that cheats people and ignores them.
I now require someone in higher management to personally contact me and advise me why does this company ***** people, I am not sure if Telkom knows what type of company they decided to work with that cheats people and ignores them.
LS
Lungile S's updateReviewer Update
20 Dec 2019, 13:21This to google, I have managed to get a hold of the Chief Executive Officer of Telkom and have requested for assistances to investigate this company.
LS
Lungile S's update20 Dec 2019, 13:21
Reviewer Update
This to google, I have managed to get a hold of the Chief Executive Officer of Telkom and have requested for assistances to investigate this company.