i need to know how far my query is.

<p>i upgraded my contract 2months ago with telkom. i then added insurance to the contract. ever since i did that I am being billed incorrectly regarding my insurance. Last month I had the same problem however telkom reversed the additional 194 rand but this month no reversal has been made.</p> <p> </p> <p>When I added insurance the lady at the fourways crossing store told me it would be 151 rand for my insurance now I am being billed an additional 194 rand.</p> <p> </p> <p>I have tried speaking to Telkom and I have had no luck as they said that they are unable to do anything it has to be done on your end.</p> <p> </p> <p>I have been back and forth with them for the past 3 weeks and no luck!!</p> <p> </p> <p>Please may it be rectified.</p> <p> </p> <p>please may someone keep intouch with me to let me know what is happening.</p> <p> </p> <p>i have to send emails to find out what the outcome is.</p> <p> </p> <p>the lady i am dealing with has done her best and escallated the matter however i have had no feedback.</p> <p> </p> <p>a gentleman called me yesterday telling me he was going to sort out the issue however no feedback has been given to me.</p> <p> </p> <p>regards</p> <p> </p>