I need my laptop to be fixed now

I have logged in a complain regarding my damaged laptop three months ago,then I was told that they can't find my name on the system which meant I don't have an insurance with them.<br> <br> I was told that my details were not captured correctly.Fine that was rectified,I called them four weeks ago and was told that the pick up of the damaged good will take place within 72 hours,That never happened and when I called them to find out why are they delaying,Collen put me on hold for more than fifteen minutes.<br> <br> I'm still sitting with a damaged laptop while the monthly premium is deducted from my account on a monthly basis.Now my school work is suffering because I have to go to Internet cafe all the time or borrow someone's laptop so that my school work can be done.<br> <br> Guys I need my laptop to be fixed,its been three months now and stop putting us on hold for 15 minutes because we calling you with our airtimes not stones