I m so not happy with Finrite insurance

I have a cash insurance with Finrite and I sent through my Samsung j7 for repairs but they said they won't be able to repair it because my policy lasped I sent them my bank statement to prove that they have always been double debiting on my account on the 25th and 31st only to find out that they were also debiting for my Samsung A3 that I reported missing 10 months ago when I call the call center they just drop the call on me.