I'm seriously ****ed off with finrite they are unprofessional

I lost a phone an AG ultra chrome on the 10 th of jan it had 2 Imei nos it was blocked by vodacom and I was given an Itc no and opened a case and sent through the claim.After 7 days was told the phone was nt blocked cos at vodacom they picked only one Imei went to vodacom the next day for a manual blacklisting of the phone they did dat for me even though they sd it Imei are linked cos its 1 phone. I sent through the documentation to jet and they were faxed it was on a friday 15 th of jan was told to come back on monday I did was given a runaround and told they never got any documentation bt on the Jets system they are visible wen u call them they give out attitude and sd they don't care even if I report them.