I logging a complaint because of no debit -Dumb!!

On the 19 November 2014. I brought the insurance from Game stores in JHB city. filled in the forms to be debited on the 25 of each month. Christmas came and went NO debit as I was away I could contact anyone.<br> on the 5 Feb 2015 I called the call centre spoke to Tashony Smith she really did not even acknowledge me until she was done reading her disclaimer.<br> explained my issue she asked that i email her the information which I did, and no reply ! emailed her on the 14th and 17th Feb 2015 CC in complaint this time she respond asking to to re explain my issue and I did on the 18th . she advised the account number was incorrect I gave it to her again asked to confirm and she rep**** that the account was activated and still today no debit. what happens if I need to claim?