I DONT UNDERSTAND HOW DO THINGS WORK AT FINRIGHT

Somewhere in July 2015 I took out a policy with Finright, and unfortunately my Phone was ****** a few days later i put in a claim only to be told the policy does not exist. I had to wait to for my policy to be added on their systems, and pay my first premium and excess upfront for me to to get a new cell phone. That was well and good although I had to write a complaint on hello peter first for people to start working, I received my Phone thanx to Gerrit Visser who gave my claim his all and made sure I receive the best service, He is the only reason I kept this ridiculous policy. NOW I put in a claim on the 06th.01.2016, submitted all the documents Delwin requested on the 08th.01.2016, it is the 12th.01.2015 I call wanting to find out what is going on, the consultant Delwin tells me my premiums have not been received for the past 3 months and unfortunately my policy has lapsed, what I can do is pay my premiums and I will get a new phone. We are back where we started where I need to source funds every time I have a claim now that is so Frustrating because I don't have such amounts lying around.