I competent consultants and poor service they deserve a zero

I lost my in August 2021, I put in a claim for insurance with Finrite administrators, paid excess and was kept phoning them to find out when I'll be getting a replacement phone, and they kept sending messages that someone will contact me concerning the replacement. On the 2nd od December 2021 I was called by one of their consultants and we finalised the delivery of a new hand set, today I called them to find out when am I getting the phone, the consultant asked me what exactly happened to the phone as they they can't give me a new phone without that info. I asked why was it not done in the initial stages of the claim as I would have emailed them the affidavit from the police station, and I question why now when they supposed to deliver the phone. Finrite has in competent consultants and their service is of the lowest standards, it is the worst company ever I will not be working with them ever. Shame on them.