I being ****** by Telkom and Finrite insurance.

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Anele C

I took a phone and insurance with Telkom 2016 and the phone died on me last year September. I took it in to the store and they acknowledged that they have my phone with them by sending me an SMS. Ever since then they never communicated with me for the past nine months and in July is going to be my 10th month without my phone that I have fully paid for. I sent them an email complaining about their poor service last year December but they ignored me. I want them to show me a law that says my claim can take almost a year to be processed because their terms and conditions state that they will fix my phone within 21 days. They only sent me a email telling me what my excess fee is only the day before yesterday (2018/06/27). Please help me get my phone back.

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Replies (2)

Anele C's updateReviewer Update

29 Jun 2018, 13:12

I spoke to someone from Telkom insurance and he said that my 074383 that they have been trying to call me on it reads as 079383 and that is the reason why they couldn't get ahold of me. That is not my fault if they gave each other the wrong number. But still they didn't call my alternative numbers nor did they respond to my email that I sent them in December but they only got my email address from a social network only in June. That doesn't make sense to me. If this makes sense to you please make me understand.

Anele C's update29 Jun 2018, 13:12

Reviewer Update

Finrite Administrators (no longer in business)'s replyOfficial

29 Jun 2018, 13:22

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite

Finrite Administrators (no longer in business)'s reply29 Jun 2018, 13:22

Official