I am speechless

Im dumfounded by Finrite Insurance. My screen was cracked, so I handed in my phone to get repaired, it was worse when it came back because none of my apps were working. I then handed it in to get repaired on 21/06/2018 and I still have not recieved it back to date. They claim to have a 7 day return policy, TOTALLY NOT TRUE. I called them almost every single day, I couldnt get help. I sent a message to their complaints mail, there was no response. I wrote a complaint on this Hellopeter platform, then they got back to me. They have been promising to send my device back eversince, but now they have courier issues. Im paying for an insurance service which does not deliver on their promises. Imagine being without your cellphone for well over a month, Finrite insurance clearly have no sympathy or regard for their PAYING customers.