I am disgusted

Its very difficult for me to write this email without using profanity to express how i really feel.

I am apalled by the incredibly high level of imcompitence, unproffesionality and the total disregard of customer service which the finrite insurance has given me. I have never missed a premium payment, but im getting treated as if I am begging for a favour from your insurance.

My phone's screen was cracked and i handed it in to get repaired, I later recieved it back and my apps were not working, so my phone came back worse than it initially was. I returned it on the 21/06/2018 and I still have not recieved it back. I call finrite almost every single day and I get the same excuses. "we are offline; give us your number and we'll call you back(which has never happened); our repair centre people are not answering their phones, so we cant help you." I have also been given a number to call if I want answers and there is never a response. I have also been denied speaking to a manager. I have also been promised the recordings of my calls which i never got. I even sent a messsge to the finrite complaints mail, I got no response

I am extremely frustrated. This is not what I'm paying for every month. I request my phone back and I also request that you send me all my phone recordings from 25/06/2018 to date because I plan on taking this matter further.