Hyper Super Pathetically Service

Pathetically insurance company quick to debit but bad on service delivery... I lost my cellphone in December 2019 and claim lodged my claim since that time. I made contact with them in January 2020 again after almost 45minutes waiting for the call to be answered,on which they requested the police documents. I send it off as requested with the guarantee that it will take up to 48hours to be approved. Its been since 21 January 2020 and we in February already.....??? On 31 January I tried sending another email after trying to get through to them on their landline and without any success, the email came baxk from the postmaster as that their mailbox is full and my email cannot be delivered. Is this what I am paying for??? Pathetic Service!!! All Telkom that offered this pathetic insurance say they can't do anything, you have to call finrite... As for telkom get their money monthly without any delay or missed payments. Telkom just to bad aswell... Not upgrading my contract in the next few months.