Huawei Y7 Pro black 2019

Good evening

I purchased a phone one 13/02/2020 which is a Huawei Y7 Pro 2019 black my customer ID is *** phone got lost and I went to Telkom to block it as they helped me to make a call at a call centre and the phone was blocked, and I was advised not to claim as yet I should wait for the 1st Debit order to go through which was end of March and we were already under national lockdown.

After the President announced level 4 of lockdown that's when Telkom was opened and I was able to and claim, I was told the phone is not insured which I failed to understand because I signed documents stating that my phone is insured and I was also given a policy no.

I have be driving to Telkom almost every week and I'm not getting the help I need can someone please assist this matter as I need to use the phone for working purpose. I have been to Finrite Insurance offices and sending email still they is no one assisting me with this matter.

Kind regards Nondumiso