Hours on hold, no returned calls

<p>I have had an insurance contract with finrite through cell-c (csurance) for 2 years without a claim. I recently had problems with my phone when the screen stopped working. I submitted a claim a month ago as per the instructions given to me by cell c. I received no confirmation that the claim was received, but in good faith I waited for word from csurance. Every time I try to contact the call center on ********** I am placed on hold. The longest period was over 2 hours. The call either cuts, or is answered and then immediately cut, or is answered and placed on hold and then cut. My longest conversation with one of their representatives was yesterday -Dineo, who assured me that the matter would be resolved that same day and that she would call me. However no call was received. This is an ongoing issue. I am currently sitting on hold, after having my call cut 4 times. </p>