horror experience with finrite administrators/Telkom mobile and RAM courier

I took my phone for repairs on the 29th March 2018. It was booked by Telom mobile express shop in Benoni. I have been given the run around by Finrite that my phone was fixed and ready for collection. when i went to Telkom express shop in lakeside mall -Benoni the phone was not received by any of the staff. i then called Finrite to track my phone. i have been informed that my phone its in East London till today i have not received my phone and i am paying for the device from March to May and also the insurance. i have spoken to Thuto who promised to call me to give feedback as they try to reroute the phone to back to Gauteng till today it hasn't happen. from the 28th of May i have been speaking to Karabo who will put me on hold for 15 minutes and then hung up without assisting me. is either they give me new phone or cancel the contract.