Horrifying Service

<p>It took me about two weeks to blacklist my sim card and phone alone. After the 2 weeks i got my ITC ref number and laid a case at the police station and went to a cell c store and filled in the insurance claim form. The lady who was assisting me at the store told me that she will send off my forms on a monday seeing that it was on a weekend.</p> <p>After struggling with getting through for an insurance claim for about 2 more weeks, i had to still struggle for another 2 weeks of getting the banking details to pay the excess fee.</p> <p> </p> <p>I eventually got through to Ntando Kekana who sent me the banking details for the insurance claim to deposit my excess fee. I then waited for close to 2 week again to get through to the call centre and forthe way forward. </p> <p>Whenever i call into the c surance call centre i have to wait for over 30 45 minutes and still no answer or an agent picks up and put me on hold the eventually drops the line.</p> <p> </p> <p>I managed to speak to Phumzile Zikalala who told me that there were no documents for my insurance claim, i must send them again. Bare in mind all the documents were sent by the consultant at the cell c store iwent to.</p> <p> </p> <p>This service is very frustrating and worst of all i am still being billed for the insurance and phone but c surance is not doing anything to assist me. I have also sent about 3 emails but no one bothers to get back to me, although i receive auto response emails stating that they have received my email with a ticket number stating that my issue will be attended to within 24 business hours.</p>