Horrific service from Finrite

Good day.

I've tried several times to come into contact with Finrite but the line seems to go dead on every occasion. I put in my claim the 1st of January already. I was advised to pay the excess amount of R1629,90 which I then did on the 22nd of January. Please note that this was my first claim and I was advised that my first claim would not be more than R500. I STILL TO THIS DAY HAVE NOT RECEIVED MY DEVICE. Today the 3rd of February I received an sms that I need to pay the excess again but now the amount is R1129,90? This is absolutely terrible service and if I don't receive my device in the next few days I won't have a choice but to report this issue to higher authority. I don't understand how my excess amount can now differ with R500??

Emails aren't answered, phone calls aren't answered. How can you call yourself a business with such terrible service???????????????