Horrible Services

Horrible service by far.

I called to confirm my insurance with the company and it was confirmed via email in black and white. I tried to make a claim the following day as i had taken in my phone for repairs. My claim was declined due to non payment of premiums and I was also told the contract elapsed 2 months back in (January 2019).

The service I received on the phone was very unpleasant as I had to wait for more than 30 minutes to receive help. I was told it was a system error and I have to go back to the store and make a call with a Vodacom representative to prove that my phone has been booked. 4 days later I am told that they have not receive my invoice from Vodacom ( In the meantime I had received and sms from Vodacom with the repair cost 10 minutes later after booking the phone for repairs).

The experience I had to date was very annoying as I was taken back and forth. This never happened while Cellsure was still Vodacom's insurance.